Refund and Returns Policy for SafeBina

Effective Date: November 22, 2024

At SafeBina, we are dedicated to providing our customers with high-quality beauty products. If you are not completely satisfied with your purchase, we are here to assist you through our refund and return process. Please read our policy carefully to understand how returns and refunds work.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • Return Window: You must initiate the return within 30 days from the date of delivery.
  • Condition: Products must be unused, unopened, and in their original packaging. If the product has been opened or used, it may not be eligible for a refund.
  • Proof of Purchase: A receipt or proof of purchase is required for returns and refunds. If you made the purchase through your account, simply provide your order number.

2. Return Process

If you wish to return an item, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@safebina.com with your order details and reason for the return.
  • Return Authorization: Our team will review your request and send you a Return Authorization Number along with return instructions.
  • Packaging: Ensure that the item is securely packed in its original packaging to prevent damage during return shipment.

3. Refund Process

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund. If approved:

  • Refund Method: Refunds will be processed to the original payment method used during the purchase.
  • Processing Time: Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
  • Shipping Costs: Please note that shipping fees are non-refundable. If you received free shipping, the cost of the original shipping will be deducted from your refund.

4. Non-Returnable Items

Some items are not eligible for returns or refunds, including:

  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • Personalized Products: Custom-made or personalized products are not eligible for returns or refunds unless defective.
  • Final Sale Items: Items marked as “Final Sale” cannot be returned or refunded.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will guide you through the return process and offer either a full refund or a replacement. We may request photos of the damaged item to assist with the claim.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, you will need to return the item following the steps outlined above and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  • Check your bank account again.
  • Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
  • If you’ve done all of the above and still have not received your refund, please contact us at info@safebina.com.

8. Return Shipping Costs

Unless the product is defective or the wrong item was shipped, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact us: